Having worked in retail for ten years, Michelle wanted to complete a customer service course, but apprehension meant she felt most comfortable starting slowly with a taster course.
Michelle’s confidence quickly grew and she progressed onto a maths and English course, as well as an NVQ Level 2 in customer service.
“Since doing the Foundations in Customer Service course, my confidence about learning in college has risen to an all-time high. I would never have thought about going to college to get my GCSE/NVQs, which I did not get at school, as I left aged 14,” said Michelle.
Her hard work has paid off and Michelle has recently left the world of retail and started a new job with the CVS as a Positive Steps Development Officer. She is also continuing her learning and recently passed her Literacy Level 2.
“Michelle feels that although it was a big step, returning to education has made a large impact on her life as well as her future career plans,” said nominator Joanne.
Michelle ended, “My employability skills have improved somewhat since attending this first course and I hope they will only rise.”