After working for eight years as a bar stewardess, Tracey’s life went downhill after she became ill and had to have an emergency operation. She found herself jobless and homeless while caring for her young son, and had to move in with her parents.
Determined to pick herself up again and start a new career, Tracey enrolled on a contact centre training course with CCP Ltd, part-funded by the European Social Fund. She used to be afraid of computers but as she learned, her confidence grew. As well as learning about IT, she gained communication and listening skills, managing dialogue, and sales techniques. She also gained a City & Guilds Customer Service qualification. By the end of the course, she started to regain her motivation and sense of self-worth. Her new-found confidence and skills landed her a part-time contact centre job with good prospects.
“I’m finally me once more, thanks to my new skills,” she says. “I’m also the best mum I can be for my son – that’s the biggest transformation.”