A sales assistant since leaving school at 16, including a career break to raise a family, Gill never considered promotion until her manager suddenly quit the store. “I could have just waited for a replacement,” she said. But after finishing an NVQ Level 3 and a Management Advanced Apprenticeship in Retail, with the support of Clinton Cards and national training provider, Protocol Skills, she rose to the challenge and was successfully promoted to the role.
Now, having recruited nine new employees, Gill promotes vocational training to all her staff, some of whom have gone on to take qualifications themselves. She insists the ESFfunded learning made all the difference to her life and wants others to share the opportunities.
“When I was recruiting in store, it helped me to know what people I needed, how to put them in the right places and how to treat everyone fairly and understand their individual needs,” she said. “One of the greatest things it has taught me is the importance of managing myself better – ‘working smarter’ helps me to manage a team successfully.”